Alyana

We aim to ensure product colors are represented as accurately as possible. However, slight variations may occur due various factors like dyeing conditions, variations in display output due to colour settings, lighting, monitor capabilities and digital photography. Natural variations in silk, including darker threads or slight texture irregularities are part of the fabric’s character and not considered defects. The raw appearance of the fabric is its appeal. .

Refund & Compensation Policy • As per our company policy, we do not offer refunds in any form (including bank transfer, credit card reversal, etc.). • In case of an approved cancellation, a coupon or online store voucher equivalent to the paid amount will be issued. • This voucher can be redeemed on your next online purchase at Zarposh. Exchange Policy • We don’t have any exchange policy or return policy in normal circumstances. In the rare case that a faulty or damaged item was delivered to you, you can contact our customer service. • Customers can exchange their faulty order for a different in-stock product or avail the option of Online Store Credit for the same amount (minus shipping costs) and can use later on our website. • An exchange will only be considered in the rare cases on defective or incorrect item that has been delivered to the customer. • There is no exchange policy based on the customer's preferences regarding the outfit, as all the outfits are made for our valued customers. • In case of any exchange, the customer is required to inform our customer service team within 48 hours and return the outfit to our given address within 5-7 days of the delivery: otherwise, the request will not be catered. • An equal amount of voucher/discount code can also be offered. • Outfit can be exchanged if the product received does not match the ordered size. • All mailing or shipping costs related to the exchange of a defective item will be the exclusive responsibility of the customer. • We aim to process all the exchanges within 14 working days. • We don’t offer refund in any case for both domestic and international customers. • We only offer a voucher/discount code of the same amount.