Refund & Return Policy

1. Eligibility for Returns

• You may request a return or exchange within 3 days of receiving your order.

• Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.

• Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized products.

• Sale or discounted items.

• Items damaged due to customer mishandling.

3. Return Process

1. Contact our customer service team at ruuposh1@gmail.com or call +92 321 023 0055 within the return period.

2. Provide your order number, reason for return, and photos (if the product is damaged or defective).

4. Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days via the original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

1. Our team will review your request and provide return instructions.

5. Exchanges

• Exchanges are subject to product availability.

• If the requested replacement item is unavailable, a refund or store credit will be offered.

6. Shipping Costs for Returns

• The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Address: 24 Chohan road Islampure Lahore 54000, Pakistan
Phone: +92 321 023 0055
Email: ruuposh1@gmail.com
Working Days/Hours: Mon – Sat / 9:00 AM – 8:00 PM