At Ruuposh Collection, we are committed to providing our customers with premium-quality products and a reliable shopping experience. Please carefully review the following policy before placing your order.

Refund & Compensation Policy

• Ruuposh Collection does not offer refunds in any form, including bank transfers, credit card reversals, or other payment methods.

• In the event of an approved order cancellation, customers will receive a coupon, voucher, or online store credit equivalent to the eligible paid amount.

• The voucher or store credit can be redeemed on a future online purchase at Ruuposh Collection.

• Refunds are not available for either domestic or international orders.

Exchange Policy

• Ruuposh Collection does not offer exchanges or returns under normal circumstances.

• Exchanges will only be considered in exceptional cases where the customer receives a defective, damaged, incorrect, or wrongly sized item.

• Customers who receive an incorrect or defective product must contact our customer service team within 48 hours of delivery.

• If an exchange is approved, the customer must return the item to the address provided by Ruuposh Collection within 5–7 days of delivery. Requests submitted after this period may not be accepted.

• An approved exchange may be made for another available in-stock product of the same value, subject to availability.

• Alternatively, Ruuposh Collection may provide online store credit or a voucher of an equivalent eligible amount, after applicable shipping costs.

• An outfit may be exchanged if the size received does not match the size originally ordered.

• Exchanges are not permitted based on personal preference, including changes of mind, color preference, style preference, or dissatisfaction with the selected design.

• All products are carefully prepared and dispatched for our valued customers, and customers are therefore requested to review product details and sizing information carefully before placing an order.

• For approved exchanges involving a defective, damaged, incorrect, or wrongly sized item, shipping and mailing costs may be the customer's responsibility, unless otherwise confirmed by Ruuposh Collection.

• We aim to process approved exchange requests within 14 working days after receiving and verifying the returned item.

• No cash or payment refunds will be provided for domestic or international orders.

• Where applicable, Ruuposh Collection will provide an online store voucher, store credit, or discount code instead of a monetary refund.

Important

Customers are encouraged to carefully check the product description, measurements, size, color, and other available details before placing an order.

Any exchange request must meet the conditions stated above and is subject to verification and approval by Ruuposh Collection.