FAQ's
Frequently Asked Questions (FAQs)
General
Do you offer same-day delivery?
Currently, same-day delivery is not available. Please refer to our Shipping & Delivery Policy for estimated delivery timelines.
Why did the product in my shopping bag disappear?
Adding an item to your shopping bag does not reserve the product. Items are only confirmed once your order is successfully placed. If another customer purchases the item before you complete checkout, it may become unavailable.
Is my package insured, and do I need to sign for my order?
Orders are shipped through trusted courier partners. A signature may be required upon delivery depending on the courier and destination.
Does Ruuposh Collection ship to multiple addresses?
No. Each order can only be delivered to one shipping address. If you would like to ship products to multiple addresses, please place separate orders.
My Account
Do I need an account to shop with Ruuposh Collection?
No. You can shop as a guest without creating an account.
However, creating an account makes future checkout faster and allows you to save your information and view your order history.
How do I create an account?
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Click Sign In / Account.
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Select Create Account.
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Enter your required details.
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Submit the registration form.
If you experience any issues, please contact our customer service team.
I forgot my password. How can I reset it?
Go to the Sign In page and select Forgot Password. Enter your registered email address and follow the instructions sent to your email.
How can I update my account details?
Sign in to your account and go to My Account. You can update your available account information from there.
How can I update my shipping or billing address?
Sign in to My Account and update your saved address.
If you need to change the address for an order that has already been placed, contact customer service immediately. Changes can only be made if the order has not yet been processed or dispatched.
What are the benefits of creating an account?
With a Ruuposh Collection account, you can:
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View your order history
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Track your orders
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Save billing and shipping addresses
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Update your account details
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Manage your account information
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Make future checkout faster
Orders
How do I place an order?
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Sign in or continue as a guest.
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Browse our collections.
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Select your preferred product.
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Add the product to your Shopping Bag.
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Proceed to checkout.
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Enter your billing and shipping information.
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Select your payment method.
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Review your order.
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Place your order.
How will I know if my order has been received?
After successfully placing your order, you should receive an order confirmation email containing your order details.
For some Pakistan orders, our team may also contact you for order confirmation.
I didn't receive my order confirmation email. What should I do?
Please check your Spam/Junk folder first.
If you still cannot find the confirmation email, sign in to your account and check My Orders. You may also contact our customer service team for assistance.
There's a missing item in my order. What should I do?
Please contact Ruuposh Collection Customer Service as soon as possible after receiving your order. Provide your order number and clear photographs of the package and items received so our team can investigate.
How can I view my order details and history?
Sign in to your account and go to My Account → My Orders.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number or tracking link via email or SMS, where applicable.
Can I cancel my order?
Cancellation depends on the type and status of your order.
COD orders: Cancellation is allowed within 24 hours, provided the order has not been dispatched.
Paid orders: Cancellation may be requested within 24–48 hours of placing the order.
Once an order has been dispatched, cancellation is not allowed.
Please refer to our Cancellation Policy for complete details.
Can I change my order after placing it?
Order changes are only possible if the order has not yet been processed or dispatched.
Once an order has been processed or dispatched, changes such as size, color, product, or delivery information may not be possible.
Can I add more items to an existing order?
Generally, orders cannot be modified or combined after processing. If you would like to purchase additional products, please place a new order.
Shopping Bag & Availability
Does adding an item to my cart reserve it?
No. Products are not reserved by adding them to your shopping bag. The product is only confirmed once checkout has been successfully completed.
Why did an item become unavailable?
Products may sell out quickly due to limited stock. If another customer completes checkout before you, the product may become unavailable.
Shipping & Delivery
Do you offer same-day delivery?
No. Same-day delivery is currently unavailable.
How long does delivery take?
Within Pakistan:
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Stitched: 12–18 working days
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Unstitched: 7–10 working days
International:
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Stitched: 12–18 working days
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Unstitched: 7–10 working days
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Courier delivery may require an additional 5–8 working days, depending on the destination.
Delivery timelines are estimates and may vary due to customs, courier delays, public holidays, weather, or other circumstances beyond our control.
Can you guarantee a specific delivery date?
No. We cannot guarantee an exact delivery date. Delivery depends on order processing, product availability, courier operations, customs clearance, and other factors.
Do you ship internationally?
Yes. Ruuposh Collection offers international shipping to eligible destinations.
International customers may be responsible for customs duties, import taxes, or other charges imposed by their country.
Do I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or other charges according to the destination country's regulations.
Any applicable customs duties or taxes are the customer's responsibility.
What happens if I provide an incorrect address?
Please carefully check your shipping address and contact details before placing your order.
Ruuposh Collection is not responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
Returns, Exchanges & Refunds
Do you accept returns?
Ruuposh Collection does not offer returns under normal circumstances.
Returns or exchanges may only be considered in exceptional cases involving a defective, damaged, incorrect, or wrongly sized product.
Can I exchange an item?
Exchanges are only considered in exceptional cases, such as:
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Defective product
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Damaged product
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Incorrect product received
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Incorrect size received compared with the size ordered
You must contact customer service within 48 hours of delivery.
If approved, the product must be returned to the address provided by Ruuposh Collection within 5–7 days of delivery.
Can I exchange an outfit because I changed my mind?
No. Exchanges are not offered due to personal preference, including:
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Change of mind
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Color preference
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Style preference
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Design preference
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Personal choice after receiving the product
Please carefully review product details, measurements, and size information before placing your order.
Do you offer refunds?
No. Ruuposh Collection does not offer monetary refunds for domestic or international orders.
Where an exchange or cancellation is approved, an eligible online store credit, voucher, or discount code may be provided instead, according to our applicable policies.
What if I receive a defective product?
Contact our customer service team within 48 hours of delivery and provide clear photographs of the product and packaging.
After verification and approval, you may be eligible for an exchange or equivalent store credit/voucher.
What if I receive the wrong product?
Contact customer service within 48 hours of delivery. The product must remain unused and in its original condition with all applicable tags and packaging.
Once verified, Ruuposh Collection may offer an exchange or eligible store credit/voucher.
Who pays the shipping cost for an exchange?
Shipping or mailing costs related to an approved exchange may be the customer's responsibility, unless otherwise confirmed by Ruuposh Collection.
How long does an exchange take?
We aim to process approved exchanges within 14 working days after receiving and verifying the returned product.
Payments & Pricing
Are prices the same for all countries?
Prices and shipping charges may vary depending on the destination, currency, promotions, and other applicable factors.
Are shipping charges included in the product price?
Shipping charges are generally calculated separately at checkout based on the delivery location and selected shipping method.
Free shipping promotions may be offered from time to time according to their specific terms.
What if there is a pricing error on the website?
Although we make every effort to ensure that product information and prices are accurate, technical or pricing errors may occasionally occur.
Ruuposh Collection reserves the right to correct such errors and may contact the customer before processing the order if necessary.
Do you offer price adjustments after purchase?
No. Price adjustments are generally not available after an order has been placed.
Promotions
What promotions do you offer?
Ruuposh Collection may offer limited-time:
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Discounts
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Promotional campaigns
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Vouchers
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Discount codes
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Free shipping offers
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Special seasonal offers
Promotions are subject to availability and their individual terms and conditions.
Can I use an expired promotional code?
No. Expired promotional codes cannot be used unless otherwise stated by Ruuposh Collection.
Can promotions be combined?
Promotional codes and offers may have specific restrictions. Please review the terms of each promotion before applying a discount code.
Online Security & Privacy
Is my personal information secure?
Ruuposh Collection takes reasonable measures to protect customer information.
Your information may be accessed by authorized staff and trusted service providers where necessary to process orders, payments, shipping, customer support, and website operations.
Why might additional information be requested for an order?
In certain circumstances, additional verification may be required to confirm an order or payment for security purposes.
Will Ruuposh Collection ask for my password or complete card details?
No. We will never ask you to provide your account password or complete credit/debit card details through an unsolicited call, email, or message.
Never share your password, OTP, PIN, CVV, or complete card information with anyone claiming to represent Ruuposh Collection.
What should I do if I receive a suspicious call or email?
Do not share personal, payment, or account information.
Contact Ruuposh Collection directly through our official customer service channels to verify the communication.
Technical Difficulties
I'm getting an error while placing my order. What should I do?
If you experience an error during checkout, please take a screenshot of the error message and contact our customer service team.
Our team will assist you in completing your order.
Contact Us
If you have any questions regarding your order, products, shipping, exchanges, or other concerns, please contact us:
Ruuposh Collection
Helpline: +92 321 0230055
Email: info@ruuposhcollectionl.com
Address: Lahore Pakistan
Working Hours: Monday – Sunday, 9:00 AM – 8:00 PM